SUPPORT SERVICES


Support

We offer a full range of support services to keep you working smoothly and efficiently, whatever the world can throw at you. Each service is designed to work independently or alongside our other services so you can choose exactly the right help and support package for your organisation.


Technical Support

Down time hits the bottom line, so it’s important to know that any problems with your systems or software can be dealt with quickly, and with the minimum of disruption to the work of the business. We provide expert technical support that is never more than a phone call away, and our team has the knowledge and resources to quickly diagnose your problems and provide the right answers on how to get you working again. Give your organisation a peace of mind that you can rely on.


On Site Support

Our technical teams will provide the support right where and when you need it most. By providing on-site support we work closely with your own teams to ensure your systems are running effectively and efficiently. Being on-site also allows our experts to provide guidance on improvements and enhancements to your systems that can provide you with an even better service.


Monitoring Services

Remote monitoring allows us to make sure your systems are operating at their optimum levels. We routinely check the performance of key aspects of system operations, and can let you know if you are having any problems with capacity and performance, allowing you to react before a minor issue becomes a major problem. We are also able to spot the warning signs of potential problems at a very early stage and can often resolve the issues without your own staff even being aware of the danger.


Reporting

Understanding exactly what is happening with your systems allows you to make intelligent decisions on how to enhance, improve and exploit those systems so that your organisation can achieve the maximum benefit from the investment made. We have multiple options available on how to monitor your systems and then provide routine reports that give you data, in easy to understand formats, keeping you fully up to date with your system’s performance.


IT Auditing

Our IT experts will carry out a full review of your existing IT systems to see how they performs against the needs of your business or organisation, and identify any elements that are not performing as well as they could, or are no longer fit for purpose. We can also identify issues that may have developed over time that slow your systems down, and often straightforward fixes that will get you up and running at optimum speed once more.


IT Roadmap

Businesses and organisations grow and develop, as do the other organisations and individuals they work with. IT that was perfect for the job some time ago may no longer fit the bill, and this can impact on the entire organisation. By working closely with you to identify where you want to take your organisation in the future, we can help you develop an IT Roadmap that lets you plan the IT and implement the system that will keep you at the forefront of your field for a long time to come.


Project Services

Updating, upgrading and implementing new IT systems for your organisation can be quite a daunting task. You want all the benefits of change, but you can’t afford the down-time. Our project management specialists are there to take on the hard work with an ease and flair that will allow you to get on with what you do best, while we manage every step of the process, calmly, efficiently and effectively. With our experience and expertise we avoid the pitfalls and minimise the disruption that can often plague major projects, keeping you on track and on budget.


Antivirus & Anti-Spam

It’s a sad fact that the internet is plagued by people who want to disrupt your IT systems, steal your data and flood you with unwanted emails. Our state of the art Antivirus and Anti-Spam software protect your systems effectively against even the most sophisticated attacks and attempts to access you systems. Keep your data and systems safe against current and future threats with software and guidance from our expert online security team.


Data Backup & Email Archiving

Backup and Recovery for Small Businesses and Individual Machines

Need easy-to-use and affordable backup and disaster recovery for just a few servers or workstations? Looking to migrate an individual machine to different hardware or a virtual machine? No need for centralized management? We offer you a solution that’s specifically designed for local backup and recovery of standalone machines: Workstation, Server for Windows or Server for Linux.

Backup and Recovery for Medium and Large Businesses

If you need centralized management across your organization for Windows or Linux servers, workstations and laptops, or virtual environments such as VMware and Microsoft Hyper-V, you can count on Symantec Backup Exec for unified backup, disaster recovery and data protection all in one integrated solution.

Cloud Backup

VITS offers you the ease and assurance of internet backup. You will no longer have to invest anymore in expensive backup software, tapes, or time to make and check your (daily) backup.

With the online backup service from VITS your daily data backup is fully automated. Every day your data will be stored safely in a secure offsite datacenter from where you can access your data backup 24-hours a day, 7 days per week.


Procurement

As a major IT systems provider we have considerable buying power and leverage with hardware and software suppliers. This allows us to procure systems and equipment are very favourable rates, which at times can equate to considerable savings for your company or organisation. Partnering with VITS for you IT procurement needs could turn out to be one of the smartest buying decisions you can make.


SmartNet Warranty

The Cisco SmartNet Warranty offers you real peace of mind for your network and internet. It is award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and their extensive resources. Your Networks are the lifeline that connects your customers to your goods and services, and downtime can have a significant impact on your productivity and bottom line. VITS are able to provide and manage this warranty, giving you the peace of mind that your networks have world class support.


Support Types

VITS offer a range of support types for your software and hardware to match both the needs of your organisation and your budget.


Pre-Paid IT Voucher

The IT voucher allows you to pre-pay fixed amounts so you always know you have a set level of support ready to go at any one time without committing yourself to any long term contracts, while at the same time protecting yourself from unexpected, and potentially difficult, one-off costs. It allows you to commit only what you can afford, safe in the knowledge our support is then available to you at a moments’ notice.


Adhoc Services

If you prefer to buy support as and when you need it, choosing what work you need carried out and when, or calling us in when things go wrong, you can count on us to provide you with the same high level of care and support.

Whatever your requirement we can help you with our ad hoc support services. We don’t impose any contractual obligations, in fact it’s incredibly straightforward, you simply pay for the time you need, an hour here and there or a day or a week at a time.

In return we will provide a highly trained and highly skilled consultant that will work as part of your team to either resolve issues as they arise, complete a project for you or just provide you with solid practical advice.

There are many reasons why a business may need our help on an ad hoc basis, from simple repairs carried out on site or at our workshop, to covering temporary IT staff absences at your workplace.  It may be that you are starting a new business and need advice and installation of a complete IT setup, or relocating to new premises and need the move to go smoothly with no IT downtime.  You may benefit from experienced insight into ways to move your IT and your business forward, need solutions to day-to-day IT problems, or want a second opinion on your IT system – we can help with all these and more.


Managed Services

VITS offers a diverse range of Managed Outsourced IT Services to manage complete IT infrastructure, which helps our clients in reducing IT support costs and focus on their core business to increase organisational profits.

VITS can proactively monitors your corporate Network using industry leading tools. We offer comprehensive Network Management service that includes 24×7 Monitoring with pre-emptive detection of potential problems within your network before they affect your business.

VITS can help you achieve that delicate balance of security, access and cost control. We offer a comprehensive suite of Managed Security Services including design, integration, access authentication, change management and 24×7 monitoring of your security and network systems.

IT operations are a crucial aspect of most organisational operations. We have multiple high speed connections to the internet backbone. We can host your complete network within our Data Center or provide Disaster Recovery and business continuity.

Managed Exchange delivers a cost saving which is real and a model that allows for corporations to concentrate on applications instead of managing their own email internally without losing control on your email. Our exchange solutions cater to all businesses.